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Customer FAQ

Our goal is to provide our customers with an exceptional online experience. You can find frequently asked question here. If you need any additional assistance, call us at (603)-546-0457.

Common Customer Questions

Q. What Payment Options are available?

A. We will accept most major credit cards for online payments for sales in the USA or payments made over the phone for international customers. For additional payment options, please call 603-546-0457 to work directly with an account representative.

Q. What Shipping Methods are available for me?

A. Prosenex direct ships via UPS, FedEx or DHL. We are available to discuss any special shipping needs you may have.

Q. Am I restricted in buying certain products based on my location?

A. Our Prosenex team are experts in domestic and international shipping. They will ensure you receive product safely, anywhere in world.

Q. What warranties can I expect from Prosenex?

A. All products are shipped with a 1 year warranty. For additional warranty details, please visit the warranty section.

Q. What is your Standard Return Policy for sales returns and warranty issues?

A. Please see the returns page for details on RMA, warranty and returns.

Q. What post-sales support is offered?

A. Prosenex offers support via phone (603)-546-0457 and through the tools available on this website.

Q. What is your privacy policy?

A. Prosenex privacy policy can be found here